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Ordering and delivery
Delivery times vary depending on your delivery address.
Our delivery times are :
Vous recevrez un e-mail avec les informations de suivi de votre commande dès qu'elle sera expédiée.
En fonction des périodes, le traitement des commandes peut légèrement augmenter.
At each stage of the customization process, you will be informed of the progress of your order by email.
We strive to prepare your order quickly, usually within 7 to 10 days of design confirmation.
However, in periods of high demand, delays may occur.
Express orders are always given priority.
Once your order is ready, you'll receive a shipping confirmation email with a tracking link to locate your package in real time.
Please check your inbox regularly (including junk mail).
If you haven't heard from us after 7 days, please don't hesitate to contact us.
You can pay for your order online by credit card (Mastercard, Visa, American Express), and with Klarna (payment in several instalments without charge).
Yes, many of you asked for it, and now it's here: you can choose relay point delivery when you place your order.
Unfortunately you can't change your e-mail address without going through our Customer Service. So don't hesitate to send us an e-mail so that we can make the change, to info@alienarts.co.
Yes, we deliver worldwide.
Don't forget to check your spam and junk mail folders. If it's not there, you may have made a small typing error when placing your order.
Please also note that if your e-mail address is contient@neuf.fr or @laposte.net, the order confirmation e-mail may have been blocked by these webmailers. Unfortunately this problem is not unique to AlienArts, but we're doing everything we can to resolve it.
In any case, nothing to worry about! Contact us and we'll get back to you :).
If there is an error:
Each order is prepared manually, so errors may occur. Please e-mail us a photo of the products received by mistake, together with the delivery note (on the same photo).
If a product is missing:
Please contact us by e-mail.
Graphic
Before installing your Graphic AlienArts, please ensure that the surfaces are spotless, free from dust, debris and other impurities. For optimum cleaning, we recommend using a lint-free cloth impregnated with a 70% isopropyl alcohol solution. It is essential to allow newly painted surfaces to harden completely for up to 30 days before installation, to avoid any risk of product failure or bubble formation.
Before installation: wash and dry your motorcycle thoroughly. Make sure no dirt or mud remains on the surface.
On new plastics, wipe the surface with a 70% isopropyl alcohol solution and dry with a lint-free cloth.
Before removing the non-stick lining, align the graphic on the plastic, using the bolt holes and edges as a guide.
Remove the release liner slowly and work from point to point, starting with the flattest part of the plastic.
Work outwards towards the curved areas with slow movements, applying even pressure.
If you make a mistake, the graphic can be slowly lifted and repositioned.
A heat gun can be used to improve conformability, but take care not to overheat or stretch the sticker.
Note: Excessive heat and/or pressure can collapse the air release channels, trapping air bubbles.
We recommend waiting until you reach the edges of the graphic where heat is needed before heating.
If "tents" form at the edge of the graphic, lift and apply heat, working outwards from the center of the tent.
Once installation is complete, heat and apply firm pressure to the edges.
Check the graphic again within 24 hours, resolving any post-installation problems before riding.
Yes, our deco kits are made from high-quality waterproof and UV-resistant materials, making them durable and weather-resistant.
To prolong the life of your Graphic and maintain its appearance, here are a few maintenance tips:
By following these maintenance tips, you'll be able to enjoy your Graphic for many years to come.
To remove, apply heat slowly to the sticker, lift one edge and start peeling at a shallow angle of 60° or less. Remove any remaining adhesive residue with isopropyl alcohol or brake cleaner.